Welcome to the family - Your first sip is on us!
Ready to get rewarded for your cravings? We’ve got some “tea-rrific” news for you! We are rolling out the red carpet for all our new Teapioca Rewards members with an introductory offer that’s too sweet to pass up.
How it Works:
Joining the squad is as easy as 1-2-tea! When you sign up for our rewards program, we’ll instantly drop 80 points into your account.
Why 80 points? Because that is exactly what you need to snag a FREE Cub Cup Cream Tea.
The Perks of Being a Member:
Instant Reward: No waiting period. Sign up, get your points, and get sipping.
Zero Cost: Your 80 points are designed to bring your total to $0.00 at checkout.
Keep Growing: This is just the beginning! Every sip you take brings you closer to more freebies, exclusive discounts, and birthday treats.
Ready to Join?
Don’t let your taste buds wait. Head over to our sign-up page (or download the app), create your account, and watch those 80 points appear in your balance like magic.
TEAPIOCA REWARDS | FAQ
Customer Sign-Up Offer & Program Details
ABOUT THE SIGN-UP OFFER
Q: What is the Teapioca Rewards sign-up offer?
A: When you sign up for Teapioca Rewards, we’ll instantly add 80 points to your account as a welcome gift. That’s exactly enough to redeem a free Cub Cup Cream Tea—our way of saying thank you for joining!
Q: How long is this offer available?
A: This introductory offer is available for all new members who sign up starting January 23. The promotion is currently scheduled through the end of Q1 (March 31). We’ll announce if we’re extending it or making changes for Q2, so stay tuned!
Q: Do I have to do anything special to get the 80 free points?
A: Nope! Just sign up for Teapioca Rewards through the mobile app or on our website. The 80 welcome points will appear in your account instantly—no special codes needed, no waiting period. It’s automatic!
Q: Is this offer really free?
A: Yes! The 80 points we give you are calculated to cover the full cost of one standard Cub Cup Cream Tea, including tax, at our highest-tier menu price nationwide. You pay absolutely nothing—it’s our free welcome gift to you.
Q: Can I use my 80 free points for anything other than a Cream Tea?
A: Your 80 free points are specifically credited as your sign-up welcome offer and can be used toward any Cream Tea drink (in its standard form). If you want to add premium toppings or upgrade the size, you’d be responsible for paying the difference. Once you redeem your free Cream Tea, you’ll earn additional points with every future purchase that you can use on other menu items!
REDEEMING YOUR FREE CREAM TEA
Q: How do I redeem my 80 free points for my Cream Tea?
A: When you order in-store, just let the staff member know you’re a Rewards member. They’ll pull up your account, and when you’re ready to pay, select “Loyalty” as your payment method. The system will use your 80 welcome points to cover the cost—it’ll show up as a $0.00 total (as long as you don’t add extra toppings). That’s it!
Q: Can I redeem my points through a delivery app or online order?
A: Your welcome points are redeemable in-store only. If you’re ordering through delivery or online, you’ll need to pick it up in-store or visit us in person to use your free welcome offer. Check the app for the best location near you!
Q: Do I have to redeem my free Cream Tea right away, or can I use it later?
A: Your 80 welcome points will stay in your account, so you can use them whenever you’re ready! There’s no expiration on your sign-up offer—enjoy it on your own timeline.
Q: What if I order a Cream Tea with add-ons—do my 80 points cover the whole thing?
A: Your 80 welcome points cover the standard Cream Tea (without toppings or size upgrades). If you add premium toppings or go larger, those extras cost extra—but that’s a great way to earn more points toward your next reward! The staff member will let you know the additional cost before you complete your order.
Q: What if my points don’t show up in my account?
A: Points are added automatically within seconds of creating your account. If you don’t see them right away, try logging out and back in, or refreshing the app. If you still don’t see your 80 welcome points after a few minutes, please contact our Rewards Support team through the mobile app or visit the Teapioca Lounge on our website. They’ll help get it sorted out quickly!
ABOUT TEAPIOCA REWARDS PROGRAM
Q: What is Teapioca Rewards?
A: Teapioca Rewards is our loyalty program that lets you earn points with every purchase and redeem them for free drinks, exclusive discounts, birthday treats, and special member perks. It’s free to join, and you start earning from day one!
Q: Is there a membership fee to join Teapioca Rewards?
A: No! Teapioca Rewards is completely free to join. You get instant access to your 80 welcome points, earn points on every purchase, and enjoy exclusive member perks—with no annual or monthly fees.
Q: How do I earn points after I use my welcome offer?
A: Every time you make a purchase at Teapioca, you’ll earn points based on what you spend. The more you visit, the faster you’ll earn toward your next free drink, exclusive discounts, and birthday rewards. It’s that simple!
Q: How do I sign up for Teapioca Rewards?
A: You can sign up through our mobile app (available on iOS and Android) or on the Teapioca Lounge website. It only takes a couple of minutes, and your 80 welcome points will be added instantly!
Q: Can I use my Teapioca Rewards account at all locations?
A: Yes! Your Teapioca Rewards account works at any participating Teapioca location. Once you sign up, your points and member benefits follow you everywhere.
Q: What are the other benefits of being a Teapioca Rewards member?
A: Beyond your welcome points, members get exclusive discounts, early access to new flavors and menu items, and the satisfaction of earning free drinks with every visit. The more you sip, the more you save!
Q: Can I have multiple Teapioca Rewards accounts?
A: Each person should have just one account to track their points and rewards. If you’ve accidentally created multiple accounts, contact Rewards Support through the app or website, and they can help consolidate them. System abuse through multiple account creation may lead to a user ban.
TROUBLESHOOTING & ISSUES
Q: I signed up for Teapioca Rewards but don’t see my 80 welcome points. What should I do?
A: First, try logging out of the app and logging back in. Sometimes it takes a moment for the points to appear. If you still don’t see them after a few minutes, please reach out to our Rewards Support team through the mobile app or the Teapioca Lounge website. They’ll investigate right away and make sure your welcome offer is applied to your account.
Q: I’m trying to redeem my welcome points but it’s not working at checkout. What’s happening?
A: If you’re having trouble redeeming your points, make sure you’re:
Logged into your Teapioca Rewards account in the app
Giving the staff member your username/phone number so they can pull up your account
Selecting “Loyalty” as your payment method
If it’s still not working, the staff member can reach out to our support team, or you can contact Rewards Support directly through the app.
Q: Can I combine my welcome offer with other promotions or discounts?
A: Your 80 welcome points are your sign-up offer and can be used on their own for your free Cream Tea. Other promotions, discounts, and rewards offers have their own terms. For questions about combining offers, ask a staff member in-store or contact Rewards Support through the app.
Q: I redeemed my free Cream Tea—when do I start earning points on future purchases?
A: Great question! Once you’ve used your welcome offer, you’ll start earning rewards points with every purchase you make. Those points will accumulate in your account and can be used toward future free drinks and exclusive member rewards. The earning never stops!
Q: I have questions about my points balance or account. Who should I contact?
A: The easiest way is to reach out to our Rewards Support team directly! You can contact them through:
The mobile app (look for Help or Support)
The Teapioca Lounge website or email [email protected]
In-store staff can also help direct you to the right support channel
They’re here to answer any questions about your account, points, or rewards!